we’re a friendly bunch…
and our team are always on hand to help you 24/7 365 days a year…

keeping it simple.


We like to keep it simple, life is complicated enough. If you have an appliance mishap and need to make a claim, our friendly team are on hand to help you.

We understand that you need things sorted quickly so you can get back to the better things in life. We all live and work in the UK, and we are here for you 24/7 365 days… which means you can call at 2.30am on a Sunday morning and we’ll be here… or lie in until 10am and call us then.


what does fresh thinking mean?


Firstly, we don’t do loopholes – they’re just not on. There’s no limit to the number of times you can claim, the more you call the better you get to know us. No long waits or bad phone music – just friendly people.


head of customer services.

Phil is responsible for making sure we deliver a quality zest customer experience whilst ensuring we are compliant.


sales and retentions manager.

Natalie is a serial multi-tasker who oversees the sale of additional products to our existing customers whilst also managing retentions.


helpdesk manager.

Yasmin is responsible for how we handle our customers enquiries and makes sure that we deliver the service to our customers in line with our zest values.


claims manager.

Chris is responsible for making sure our repairs are carried out with pace and quality. If we can’t repair the appliance, it’s down to Chris and his team to agree the replacement appliance with our customer.