i have a fault.

So your appliance has stopped working... Not to worry! This is where we offer solutions to common problems and an opportunity to get in touch to request an engineer or a repair! Where we can help you help yourselves, we will, and whenever you need us to be there or have answers, we will.

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check before you call us!

It may sound silly, but we get an awful lot of calls asking us to repair what customers believe are broken appliances when in fact, they aren’t actually broken. We don’t mind, because after all, we live technology so you don’t have to, but here are some things to check for in case your machine isn’t broken! You’d be surprised how common these oversights are, so we don’t want you to cause hassle for yourself by trying to fix something that isn’t broken! Check these things before you call us…

try turning it off & on.

It’s simple but often effective. (if you’re not sure if your appliance can be reset or not, give us a call). Some appliances need a reset, so it is definitely the first thing you should check before you call us.To ensure we cover all eventualities when you call us, we are thorough with our questions.

is it level/stable? 

Often a shaking appliance can be worrying. It can also be an easy fix though. Very often it’s because it’s not stable on the ground. It could also be that the feet of the appliance need adjusting, and this can stop the shaking and wobbling. If this persists, it is most likely a fault, so give us a call.

what are your options?

request a repair.

Our fix-it team are very knowledgeable, they can help you out. Or, if you know the part you need or the fault you have, the engineers can work out the most efficient steps forward towards a happy home. We aim to be fast, flexible, and friendly on the job, putting our customers’ experience first.

request a replacement.

 If your broken appliance is beyond repair, requesting a replacement is easy with Zest. You need to request a callback, leaving some detail about your situation. Then, an advisor will get back to you to discuss suitable replacements for your appliance. We’ll source one that’s right for you, and one that’s available in a short time.

make a claim.

 Last but not least, you can make a claim if your item is unfixable. We have no loopholes items and you can make a claim on items whatever their condition. We do well with our claims team in making sure people get adequate compensation, fast. Give us a call on the free number 0800 8888 666, ask for claims, and we’ll sort it before you know it.

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Contact Us

request a callback.

How do I make a claim?

Contact us 24/7 365 days a year on 0800 888 6666.
Give us a call, we’re here to help.

Do I need to fill out forms to claim?

No. All our communications are clear and simple to understand, there are no hidden loopholes. If you have a question or want to make a claim just give us a call – we’ll fill out the forms.

Are you open for calls 24/7?

Contact us 24/7 365 days a year on 0800 888 6666.
Give us a call, we’re here to help.

Do I need to prove I own the product?

No. No claims forms just give us a call -we’ll do the rest.

How long does it take to process a claim?

We aim to process everything as quickly as possible. Times can vary from case to case though depending on what the claim is about, so we’ll let you know if it’s taking longer than it should.

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