frequently asked questions.

Here are a few answers to common questions that we think you might find helpful. If there’s anything else you need to know just get in touch anytime.

what are the call out fees?

We’ve got repairs sorted.

Our fix-it team will handle it and won’t charge for call outs, parts or repairs unless it’s a fixed price repair.

how do i make a claim?

Contact us 24/7 365 days a year on 0800 888 6666.
Give us a call, we’re here to help.

how long do i have to wait for a call out?

We’ll try and be with you in 48 hours – even in the evenings.

do i need to fill out forms to claim?

All our communication is clear and simple to understand, there are no hidden loopholes.If you have a question or want to make a claim just give us a call – we’ll fill out the forms.

are your policies confusing?

We won’t bombard you with confusing policies and forms, we don’t offer cheaper deals only to new customers. If you need to claim there’s no forms to fill out, just give us a call we’re always at the end of a phone to answer your questions. We don’t do loopholes just friendly service when you need it to get things back up and running.

can I arrange an evening appointment for a call out?

If it’s easier to arrange an evening appointment, let us know.

are you open 24/7?

Yes, we’re here for you 24/7, give us a call.

where are you based?

We all live and work in the UK, and we are here for you 24/7.

are your plans tailor made for me?

Yes. Every plan is tailor made to your needs.

can I have some more information on repairs?

We all have busy lives. If it’s easier to arrange an evening appointment, let us know. Our fix-it team are a friendly bunch. We guarantee their work – and a smile. We think you’ll approve.

can I get cover on the phone?

Yes, we’re here for you 24/7, give us a call.

do i need to prove i own the product?

No. No claims forms just give us a call -we’ll do the rest.

are there restrictions on appliance age?

We don’t care how old you or your appliance are – we cover any make or age and don’t reduce payments as products get older.

can I get a replacement?

Need a replacement? It’s normally a like for like product if your appliance is broken beyond repair. But, if you want we can arrange an upgrade for a fee.

need some advice?
we're here to help.

Get in touch