free warranty terms & conditions

These are the terms & conditions for the free warranty you've been offered with our membership. Have a read to answer any questions you may have about the warranty you've been given, and if you have any other questions don't be afraid to get in touch.

Man on Washing Machine Yellow Illustration

membership free warranty terms & conditions.

PLAN WORDING
Important
• You can have no more than one item/appliance on the Plan at any one time.
• Your Product must be less than three years old.
• We may require proof of purchase.
• The cover will last until the appliance reaches three years old.
• Repairs that are covered within the original manufacturers guarantee will be passed to the manufacturer to resolve.
• You must be at least 16 years old.
• This plan is not categorised as an insurance product and therefore insurance regulation does not apply. This plan is a contract for
services.

Where a word is capitalized in Bold print it has a special meaning as defined below:

PLAN DEFINITIONS.

Administrator means zest, Kingsland House, 21 Hinton Road, Bournemouth, BH1 2DE. Appliance means the Appliances identified on Your Plan Schedule.

Replacement Appliance means the Appliance cannot be repaired or the cost of repairing the Appliance exceeds the current market value at the date of the claim.

Breakdown means a mechanical or electrical breakdown that stops the Appliance from working properly.

Plan Period means the period during which this Plan is in force as shown on your plan schedule.

Plan Schedule means the document which is issued by Us detailing Your covered Appliances and which forms part of this Plan.

Repair Agent means a qualified repair engineer approved and authorized by Us to carry out the repair. We, Our or Us means zest,
Kingsland House, 21 Hinton Road, Bournemouth, BH1 2DE.

Start Date means the date this Plan commences as shown on Your Plan Schedule.

You, Your, Planholder means the party set out on Your Plan Schedule who is entitled to cover under this Plan.

PERIOD OF COVER.
Your plan will commence from the Start Date shown on Your Plan Schedule.

WHAT IS COVERED?
You are covered under this plan for Breakdown. In the first instance, We will try to resolve the problem You are having with Your
Appliance through Our helpline. If it is not possible to resolve the problem with Your Appliance over the telephone We will send a Repair
Agent to repair Your Appliance.

REPLACEMENT APPLIANCE.
You will also be liable to pay for the supplier’s delivery and/or installation charges.

We will provide You with a new replacement Appliance of the same or similar make and specification. In the unlikely event that we are unable to
provide You a new replacement Appliance, we will offer You a cash settlement in line with the current replacement value of Your
Appliance.

You will be responsible for disposing of the original Appliance at Your own cost if it remains in Your possession.

You will also be liable to pay for the supplier’s delivery and/or installation charges.

PLAN LIMITS.
There is no limit to the number of times You can claim during the Plan Period. You are able to make a claim under this plan for losses up
to the claim limit shown on Your Plan Schedule for the Appliance(s) identified as covered in Your Plan Schedule.

 

WHAT IS NOT COVERED?
The following is excluded from the cover provided under this Plan:
1. Repairs or Replacements to the Appliance where such faults are covered by the manufacturer’s, supplier’s or repairer’s guarantee or
the Appliance is more than 12 months old.
2. Any Appliance that was not registered with Us within three years of the purchase date and you do not provide the purchase receipt.
3. Where the Appliance is subject to a recall either by the manufacturer or supplier;
4. Faults which are subject to a manufacturer or supplier recall;
5. Faults resulting from You failing to follow the operating instructions of the Appliance including any modifications to the
Appliance;
6. Any claim where You use the Appliance for a non-domestic purpose or in a commercial environment;
7. Any fault or damage arising from accidental damage, theft, attempted theft, malicious damage, misuse, neglect, poor installation, or any
damage caused by fire, explosion, floods, lightning, storms, frost or bad weather conditions, rust corrosion, or water;
8. Faults or damage resulting from a software virus, the configuration of user settings, the backing up or recovery of data, the loss,
corruption, or damage of/to data or the operating system of the Appliance;
9. Routine maintenance, cleaning, and servicing;
10. Any repair work We have not authorized or which is not carried out by one of Our approved Repair Agents;
11. Any Appliance which has to be repaired outside of the United Kingdom, Isle of Man, Channel Islands and Northern Ireland;
12. Any costs incurred as a result of not being able to use the Appliance;
13. The Replacement of any item which is intended to be replaceable such as fuses, batteries and light bulbs;
14. Rust or corrosion damage which does not affect the use of the Appliance;
15. Cosmetic damage which does not affect the use of the Appliance;
16. Any costs incurred as a result of the Appliance’s connecting cabling or pipework not being installed properly;
17. An Appliance that was not working in accordance with the manufacturer’s specification before the plan was taken out;
18. Any repair or replacement where you are not able to provide proof of purchase.

HOW TO MAKE A CLAIM UNDER THIS PLAN.
If You experience any issues with Your Appliance during the Plan Period You should call Our helpline number 0800 888 6666 which is open
24/7 365 days a year or email us at: CustomerServices@zestplan.com

In the first instance We will:
• Try to remedy any issues over the telephone.
• If We cannot resolve the issue We will arrange for a Repair Agent to contact You.
• Where necessary arrange for one of Our Claims Advisors to contact You to discuss Your claim.
We may also ask for the completion of a claim form and proof of purchase.

FRAUD.
Zest are committed to preventing fraud.
If You or anyone acting for You:
• Makes a claim that You know to be false or exaggerated;
• Makes a statement in support of a claim knowing the statement to be false; or
• Makes a claim in respect of any loss or damage caused by Your wilful act or with
Your connivance;
Then zest
• Will not pay the claim;
• Will cancel the plan;
• Shall be entitled to recover from You the amount of any claim already paid under theplan including the Repair
Agent’s call out charge;
• May inform the Police of the circumstances.

CANCELLING THIS PLAN.
You may cancel this plan at any time by contacting Us either by:
(i) Calling Our freephone helpline number 0800 888 6666;
(ii) Writing to Us at zest, Customer Services Department, Kingsland House, 21 Hinton Road,
Bournemouth, BH1 2DE; or
(iii) Emailing Us at CustomerServices@zestplan.com

Our right to cancel your plan.
We have the right to cancel the plan at any time when there is a valid reason to do so by giving You 7 days written notice.

COMPLAINTS PROCEDURE.
We seek to provide You with an extremely high standard of service. In the unlikely event that You are dissatisfied with the service provided
please contact Us by either:
(i) Calling Our free phone helpline number 0800 888 6666;
(ii) Writing to Us at Customer Services Department, zest, Kingsland House, 21 Hinton Road,
Bournemouth, BH1 2DE; or
(iii) Emailing Us at CustomerServices@zestplan.com

We will acknowledge Your complaint within 5 business days of receiving it and do Our best to resolve matters within 2 weeks.
You are not permitted to assign to another person(s) or change in any way the rights under this plan without
Our written consent.

TELEPHONING zest.
Your telephone calls may be recorded to monitor and improve the quality of the service We provide.

PROTECTING YOUR PERSONAL DATA.
We are the Data Controller for the data You provide to Us. We need to use Your data in order to arrange Your Plan and associated
products and for marketing purposes (please let us know if You would prefer not to receive marketing information from Us). You are
obliged to provide information without which We will be unable to provide a service to You. We may pass Your data to other
organisations, such as,auditors, external consultants, credit providers, banks, financial transaction processors, crime and fraud
prevention agencies and databases and regulators. Our full privacy notice is available at https://www.zestplan.com/privacy-statement
We process all data in the UK but where We need to disclose data to parties outside the European Economic Area (EEA) We will take
reasonable steps to ensure the privacy of your data. In order to protect our legal position, We will retain your data for a minimum of 7 years
after the expiry of your plan. We have a Data Protection regime in place to oversee the effective and secure processing of your data. You
can request copies of the data We hold, have it corrected, sent to a third party or deleted (subject to our need to hold data for legal
reasons).
If You wish to complain about how We have handled your data, You can contact us and We will investigate the matter. If You are not
satisfied with our response or believe We are processing your data incorrectly You can complain to the Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113

EXCLUSION OF THIRD PARTY RIGHTS.
Nothing in this plan is intended to confer a directly enforceable benefit on any other party and therefore the provisions of the contracts
(Rights of Third Parties) Act 1999 do not apply.

GOVERNING LAW.
The English Law governs this plan and any dispute concerning its interpretation, and the jurisdiction of The English Courts will apply. Zest
will communicate in English unless We have agreed otherwise with You