David Grieves had been dispatched to us on 10/11/2020 from our Appliance Insurance company and found that our Neff Hob was no longer working properly. He stated that the parts were likely to be expensive and it was possible the Hob might be a write off. He stated that whether it needed a replacement or repair, just call him after the insurers had made a decision. Shortly after the visit, it was confirmed that the cost of replacing parts meant that the Hob was beyond economic repair, so a cash settlement was reached. The Hob we wanted was not due to be in the country with any reputable supplier until February 2021! Amazingly, it arrived last week instead. I phone David and he remembered us and asked me to call him on Monday 21; he would be coming from Yorkshire through Nottinghamshire to Northamptonshire that evening and he would fit us in before Christmas. Monday came, it was my birthday; I forgot to make the call and my wife had mistakenly written the reminder in for Tuesday in the diary. Tuesday morning came and I contacted David to find that he had awaited my call, but in the absence of it assumed I had called another engineer to fit the hob. NOW THIS IS THE AMAZING BIT!! Tuesday 22 December 2020 was his first day of Christmas leave. Despite my mistake and his own plans, David drove from Northants to my home in Nottingham that same morning and fitted my Hob. I even offered him a few pounds as a Thank you and he refused. As a Christian, I thank God that David was the engineer who saw us and had such a warm heart as to help my wife and I have a fully functioning Hob for our Christmas cooking. Thank you so much!!

Shaun Douglas