Proactive Care
Appliance care,
done properly.
Prevention-first. Support when needed.
Proactive care that prevents problems before they start, and keeps things running properly all year.
Regular check-ins
Spot issues early. Keep things running.
Annual health check
A professional review, every year.
Maintenance guidance
Simple actions tailored to your appliances.
Care packs
The right products, sent to your door.
Repairs
Normally arranged at no extra cost when repair is the right outcome.
Replacement
A free standard replacement is normally offered if repair isn’t the right answer.
Properly supported when it matters.
If a new issue arises after Care starts, we diagnose it properly and decide what the right outcome is, based on the appliance, the fault, and what genuinely makes sense.
Repairs
When repair is the right outcome, it’s normally arranged at no extra cost. We look at the appliance, the fault, and whether a repair is likely to deliver a reliable result.
Replacement
When repair isn’t the right answer, we normally offer a free standard replacement. If you’d prefer a specific model or an upgrade, you can choose to contribute the difference.
Built around what you actually need.
Most appliance cover is designed to manage financial risk. Zest is designed to keep your home running.
| Feature | Zest Care | Typical insurance |
|---|---|---|
| Starts before something breaks | ✓ | ✗ |
| Annual health check included | ✓ | ✗ |
| Maintenance guidance included | ✓ | ✗ |
| Every situation assessed individually | ✓ | ✗ |
| No claims process | ✓ | ✗ |
| Repairs normally at no extra cost | ✓ | Varies |
| Replacement option when repair isn’t right | ✓ | Varies |
| Price fixed for 24 months | ✓ | Varies |
| Where insurance differs | ||
| Guaranteed payout | ✗ | ✓ |
| Outcomes defined in a policy document | ✗ | ✓ |
Zest is a discretionary service, not regulated insurance. Members are not covered by the Financial Services Compensation Scheme (FSCS). This is a genuine difference worth understanding before you decide.
Clear. Fixed. Intentional.
£27/month for up to 3 appliances. Fixed for 24 months.
Includes up to 3 appliances. Price fixed for 24 months.
Equivalent to £24.75/month. Up to 3 appliances.
members on plan
repairs & replacements yearly
households served over 20 years
fixed price guarantee
Four things we never compromise on.
These are not marketing lines. They define the product, the pricing, the language, and the design.
Prevention is better than cure.
The best time to look after something is before it needs it. Obvious in principle. Rare in practice. That’s the gap we exist to close.
One right decision beats two wrong ones.
A botched repair that fails in three months costs everyone. We diagnose properly and make the right call first time, whether that’s repair or replacement.
Convenience is a form of care.
Making something genuinely easy for someone is an act of respect. We’re not going to make you work for what you’re owed.
Honest, even when it costs us.
If the right answer isn’t good for us commercially, we give it anyway. Trust is earned through follow-through, not promises.
“Alex helped me today as my fridge freezer has broken down. She was so lovely and put my mind at ease and sorted out for an engineer to come out and have a look. Thanks again Alex!”
L St Clair
“Patrick was very efficient and polite. He gave a call ahead of arrival, and diagnosed the issue immediately upon arrival. Overall fantastic experience, 10/10, would recommend to others.”
PL
“I spoke to a lovely person called Bee, she was very helpful, I lack knowledge in this area and she was able to instruct me, patiently and professionally. Overall a great experience.”
H Jeremy
Common questions
Here are answers to the most common questions about Zest Care.
- Is Zest Care insurance?
-
No. Zest Care is prevention-first appliance care. There are no claims or payouts. Proper diagnosis replaces rigid rulebooks.
- When does Care apply?
-
Care is designed for appliances that are healthy. If something is already broken, get in touch and we’ll help you find the right next step. Care can begin once everything is back to a healthy baseline.
- Are repairs included?
-
For new issues after Care starts, repairs are normally arranged at no extra cost when repair is the right outcome.
We can help with that too.
Zest Care is designed for working appliances. If something is already broken, get in touch — we’ll help you find the right next step, and Care can begin once it’s back to a healthy baseline.
Appliance care,
done properly.
The care that works before anything breaks. And fairly when it does. From £27/month.